Question 1

How to get google analytics code?

Accepted Answer

Google Analytics is an essential tool for websites. It provides valuable insights into your website's performance, and user behaviour, and helps you make data-driven decisions to improve your online presence. Adding Google Analytics code to your website is an essential step in understanding your website's performance and improving your online presence. By following these steps, you can easily integrate Google Analytics and begin collecting valuable data about your website's visitors: Step 1: Sign Up for Google Analytics Go to the Google Analytics website (analytics.google.com). Sign in with your Google account Once signed in click on the START button Follow the prompts to set up your Google Analytics account Step 2: Create a Property After creating the PROPERTY setup Step 3: Get Your Tracking Code After creating a property, you'll receive a unique tracking code for your website. Here's how to find it: Click on "Admin" in the lower-left corner Click on the "PROPERTY" tab. Click on the "Tracking Info" tab. Then, click on "Tracking Code." Step 4: Add the Tracking Code to Your Website

Question 2

What is IATA and its purpose?

Accepted Answer

IATA -- The International Air Transport Association

Question 3

How to add google analytics code?

Accepted Answer

In order to add google analytics code in your website, you can follow the below steps: Login to the "Admin" Panel. Click on "Site Management". Click on "Site Setting" then Edit. Enter the "Google Analytics Code" in the "Header" section and then "Update".

Question 4

why i am getting an error on the booking page "sorry some technical error please contact to the support  experts" ?

Accepted Answer

This error can occur for one of two reasons: either the payment gateway is not integrated, or there is insufficient balance in the API wallet. If the payment gateway has not been integrated, please provide the necessary payment gateway details. If the issue is due to a low wallet balance, please add funds to your API wallet to continue with the bookings.

Question 5

Is there an API available to view all the bookings?

Accepted Answer

⇒You need to store the booking data to show in the booking list and booking details.

Question 6

Is there any way we can give permission to our staff to access holiday package module and other modules?

Accepted Answer

Yes, you can create a staff login from the admin panel and grant access to the holiday package module, as well as other modules. To create a staff ID and assign module permissions, follow these steps: Log in to the Admin Panel. Go to "Staff Management." Select either "Staff List" or "Add Staff." Click on "Add Staff" to create a new staff login. Fill in the staff's basic information and select the desired software access modules (such as Holiday Package, Offer Management, etc.). Click "Register" to finalize the process.>

Question 7

How can we check if the Mark Up of Admin is already included in the search Results?

Accepted Answer

To verify flight fare markup, please follow these steps: Log in: Access the distributor or agent panel with your login credentials. Search for a flight Perform a search for the desired flight and record the fare amount and airline number from the results. Add markup : Go to the admin panel and apply the necessary markup to the fare. Reload or re-search: Return to the agent panel, reload the search page, or repeat the search using the same segment and date. Compare fares: Review the updated fare in the agent panel and compare it with the original fare you recorded. The difference between the two fares represents your commission.

Question 8

How much time does it take the team to upload the payment to the API wallet?

Accepted Answer

After receiving the top-up amount in our bank account, the team takes max 30 minutes to uploading the balance to the API wallet. Note: If you transferred the sum by NEFT, please allow 30 minutes for it to arrive in our bank account, since the bank takes 30 minutes to transfer the funds to another account. After 30 minutes, we get the amount, and as per the procedure our team verify and proceed with the top up.

Question 9

If my portal's currency is PHP or any currency other than INR, in which currency will the markup be applied on the website?

Accepted Answer

The admin markup will be applied in PHP or any other currency selected in the portal settings.

Question 10

Why is the internet banking payment option not working, while the UPI and debit card options are functioning correctly?

Accepted Answer

The issue you've raised belongs to the payment gateway. Please forward this concern to the payment gateway team for further assistance.

Question 11

I want to transfer my API wallet balance to my bank account, how much time it will take?

Accepted Answer

It will take 45 working days to transfer your API wallet balance to your bank account, for better assistance, kindly contact our accounts team at accounts@srdvtechnologies.com.

Question 12

Why we are not getting the GST Invoice for the flight ticket?

Accepted Answer

As per the government rules, the GST invoice is being directly send to end user who booked the ticket.

Question 13

Why recharge got failed, initailly it was accepted successfully?

Accepted Answer

In the recharge API, we sends the recharge request to the operator firstly then after 10 seconds to 1 minutes operator sends the recharge status as "Success" or "Failed" accordingly to that we shows the status in the Admin DSA. In order to check the status you must login to your admin panel and click on the recharge management(B2B or B2C). Customer can also check the recharge status in his/her dashboard(They need to login thier B2B or B2C account).  Moreover, you will get 2 emails, the first email will receive to inform you that the recharge has been accepted and it's pending at the operator end. The second email to inform you that the recharge has been successfully done or Failed from the operator side.

Question 14

Why our company address is not displaying on the Ticket?

Accepted Answer

Your address hasn’t been added in the admin panel, which is why it’s not appearing on the ticket copy. To display your address on the ticket, please follow these steps to add it in the admin panel. How to add an address in the Admin panel: Log in to the Admin panel. Go to the Site Management. Click on Site Settings. Select Edit. Fill in your Address, City, State, Country, and Pincode, then click Submit.

Question 15

Can we cancel an international round trip booking using the portal?

Accepted Answer

You need to cancel or modify the entire booking since the onward and return journeys are connected. To cancel part of your booking, please email support@srdvtechnologies.com with your full booking details, including the specific segment or passenger information you wish to cancel. Our team will forward your request to the supplier for processing.

Question 16

Why we are getting base fare 0 in some fares?

Accepted Answer

We would like to inform you that this is coming from the airline itself, and sometimes it occurs in the series fare.

Question 17

How to change website colors in the white label portal?

Accepted Answer

You can change the website colour from the admin, kindly follow the below steps: Login to the admin portal Click on Site Management Click on Site Setting Click on Edit button Scroll down you will get 4 colour select options(Color 1, Color 2, Color 3 and Color 4) Select the colours and Click Update

Question 18

Which email address will I receive recharge-related emails at?

Accepted Answer

The mail ID which is added from the admin panel (Login to admin panel->Site management-> Site Setting), the emails will be sent to that mail ID. Also the mails will be in CC which is added in CC mail in the admin panel. Customer will also receive the mails if he/she is already registered on the website.

Question 19

How to cancel the flight booking and get the refund?

Accepted Answer

An option to cancel the booking is available in the user dashboard. Users must log in to their portal and submit the cancellation request from there. Our team will process the request, and once the booking is canceled, you will receive a refund after deducting the cancellation charge and service fee.

Question 20

How our B2C customer or B2B agent can cancel the flight and Hotel bookings?

Accepted Answer

B2C customers and B2B agents should log in with their credentials and navigate to the booking list. There, they will find the option to cancel the booking. Users can cancel their bookings by clicking the Cancel button.

Question 21

How to use the credit limit option?

Accepted Answer

"Credit" is an option approved by the SRDV accounts team and is subject to certain parameters. The requested credit amount must be lower than the total of upcoming PNRs (after deducting the cancellation charges for all upcoming PNRs), as well as considerations like Business Transactions and Turnover".

Question 22

Why customer is not able to Check-In on the airline website using PNR and Email ID?

Accepted Answer

We advise Check-In using the PNR and the passenger's last name. Please note that there’s an exception for special fares. If you selected a special fare type during booking, this will be updated in the airline records 24 hours before the departure, and your boarding pass will be emailed by the airline 12 to 6 hours before departure to you or you can check the same on the airline website, it will be updated.

Question 23

How we can get the airport list, airline list and airline logo?

Accepted Answer

You can download the airport list, airline list and airline logos by clicking on the below link: https://www.srdvtechnologies.com/doc/flight/v8/flight/download_resources

Question 24

How to avoid the unwanted queries as we are getting multiple unwanted queries on daily basis?

Accepted Answer

We can integrate the google recaptcha on the query form page(Contact us, Holiday package query page etc..) to stop/avoid the unwanted queries. To integrate google recaptcha, you need to share the google recaptcha "Site key" and "Secret key" or share the gmail login credentails to get the site key and Secret key.

Question 25

Why we are not getting the cheapest hotels in our website?

Accepted Answer

We have provided two options for the hotel search "India Specail" and "ALL", we would suggest please select ALL on the hotel search page then search, you will get the cheapest hotels.

Question 26

How to check Publish fare and Net Fare in B2B portal for Bus?

Accepted Answer

To check the Bus Net Fare, you must login to the admin panel and add a 100% discount in B2B Bus, then you can search the Bus in the B2B portal and Click on "SNF"(Show Net Fare) option. Below are the steps to add discount in B2B Bus: Login to Admin Panel Go to the B2B Bus Management Click on Bus Discount List Click on Add B2B Discount(Top Right Side Corner) Discount Type: Percentage, Value: 100, Agent Type: Select agent class, Remark and Click on Submit

Question 27

How we can change the contact details on the website?

Accepted Answer

Please follow the below steps to update the website contact details: Login to the admin portal Go to Site Management Click on Site Setting Click on Edit button You can change the contact details(Such as Email ID, Mobile number, Address etc..) Additional Info: You can also change the website colours from here, scroll down and you will get Color 1, color 2, color 3 and color 4. Click on the color and click on pencil Icon then select the color which you would like to set.

Question 28

What we need to do if one airport is not showing in our website?

Accepted Answer

Please share the airport name or airport code to our tech team at tech@srdvtechnologies.com, they will check and add the airport details in the airport database.

Question 29

An airport is not available in the airport list, what we have to do?

Accepted Answer

We would suggest please add the airport details (Such as Airport Name, Airport code, Airport City name & code, Airport latitude and longitude, Airport country name & Code, Number of airport in the city) in the airport list file.

Question 30

How to top up a B2B agent wallet?

Accepted Answer

Please follow the below steps to top up the agent account: Go to the agent management  Click on agent list Click on Finance of the agent in which you want to do top up Select Top up amount Enter the amount and click Submit

Question 31

How can we refund the cancelled booking amount to our customer?

Accepted Answer

Once the booking is successfully cancelled, the refundable amount (if any) will be credited back to your API wallet as per the airline’s cancellation policy. You can then refund the amount to your customer directly using your own payment gateway or preferred refund process. The refund timeline and method for the customer depend on your internal refund policy. Note: Cancellation charges are applied as per the airline rules. In case of a non-refundable booking, no amount will be credited back. Wallet refund timelines may vary based on airline and GDS processing.

Question 32

How can we refund the cancelled booking amount to our agent?

Accepted Answer

The refund needs to be processed manually, after which the status should be updated by clicking on the Edit option in admin panel (In B2B Flight Booking List). Please find the refund process detailed below for your reference: First, confirm the Agent Name and Agent ID. Go to the Agent List and click on the respective agent for whom the refund needs to be processed. Under the Action section, select the Finance tab available for that agent. Navigate to the Top-Up Amount section and top up the amount equivalent to the required refund (refer the screenshot). Additionally, if the agent created the booking using the payment gateway, the refund can also be processed directly from the payment gateway. For this, we kindly request you to contact the Payment Gateway support team, who will guide you through the steps required to process the refund from their end.

Question 33

What titles does the airline accept for adult female passengers (PaxType: ADT)?

Accepted Answer

The airline does not differentiate between marital status. For adult female passengers (PaxType: ADT), the title “MS” is accepted. The female passenger title (Ms. / Mrs.) does not affect the ticket, provided the passenger’s name matches the passport or government-issued ID exactly. The title “Ms.” is valid for all adult female passengers, whether married or unmarried.

Question 34

Why am I am getting error "All segments must be selected, if Special Return Fare"?

Accepted Answer

If the Outbound (OB) flight fare type is selected as SpecialReturn and the Inbound (IB) flight fare type is selected as anything other than SpecialReturn, the system will show this error. To avoid this error, you must select the SpecialReturn fare type for both OB and IB flights. This condition applies only to the SpecialReturn fare type. For all other fare types, you can select any combination without any issue.

Question 35

How do I create and add a sitemap to my website, and why is it important?

Accepted Answer

A sitemap is a file (sitemap.xml) that lists all the important pages of your website. It helps search engines like Google understand your website structure and index your pages faster, which improves your website’s visibility in search results. Step-by-Step Process to Add a Sitemap Step 1: Generate Sitemap Go to a sitemap generator like XML Sitemaps Generator Enter your website URL Click on Start or Generate Sitemap Wait for the tool to complete the process Step 2: Copy Sitemap Code After generation, open the sitemap Copy the full XML code of the sitemap Step 3: Login to Admin Panel Open your website’s admin dashboard Enter your login credentials Step 4: Go to Page Management Navigate to the Page Management section Click on Add New Page Step 5: Add Basic Details In the Title field, type: sitemap.xml The slug will automatically be set as sitemap.xml Step 6: Paste Sitemap Code In the Description section Click on the “Source” option in CKEditor Paste the copied sitemap XML code Step 7: Save the Page Click on Submit or Save Your sitemap will be created successfully Step 8: Check Your Sitemap Open your browser and visit: https://yourwebsiteurl/sitemap.xml You can also submit your sitemap in Google Search Console to improve indexing and track performance.

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