SRDV expert guidanceHow can we refund the cancelled booking amount to our agent?
The refund needs to be processed manually, after which the status should be updated by clicking on the Edit option in admin panel (In B2B Flight Booking List).
Please find the refund process detailed below for your reference:
- First, confirm the Agent Name and Agent ID.
- Go to the Agent List and click on the respective agent for whom the refund needs to be processed.
- Under the Action section, select the Finance tab available for that agent.
- Navigate to the Top-Up Amount section and top up the amount equivalent to the required refund (refer the screenshot).
Additionally, if the agent created the booking using the payment gateway, the refund can also be processed directly from the payment gateway. For this, we kindly request you to contact the Payment Gateway support team, who will guide you through the steps required to process the refund from their end.
