Connect approved travel suppliers with your website, booking portal or mobile backend. Turn documented API actions into clear search, reservation and servicing workflows, with the business rules, exception handling and launch checks your team needs.
Travel API integration is the work of connecting a provider’s supported content, availability, pricing and reservation actions to your platform. It includes interpreting documentation, mapping data and business rules, implementing user and operational journeys, and validating the agreed behaviour before launch.
SRDV Technologies scopes integration work around the selected supplier and the platform that will consume it. An existing portal, a new booking product and an additional supplier connection can need different changes. API selection and commercial access come first; integration then determines how your application handles the responses, records the outcome and supports the customer or agent when a transaction is not straightforward.
The same provider API can require different implementation work depending on the system and workflows already in place.
Review the current backend, data model, booking screens, permissions and operational tools. Identify reusable components and gaps before adding a supplier to a live customer or agent journey.
Review portal workflow requirementsPlan the frontend, backend, pricing rules and administration around the supported API actions. A supplier connection alone does not provide checkout screens, customer accounts or a complete service operation.
Explore booking platform developmentAssess identifiers, content mapping, booking ownership and the handling of existing reservations. A new connection does not automatically transfer old bookings or give equivalent post-booking capabilities.
Compare travel API access requirementsConfirm the required deliverables for the selected API and platform. The scope should state what is implemented, what depends on the provider and what remains a manual operation.
Review authentication, environments, supported methods, required fields and provider restrictions. REST, SOAP, JSON or XML compatibility depends on the actual interface and platform. Identify account approval, network access, rate limits and any required supplier testing before committing to delivery milestones.
Map provider identifiers, destinations, products and booking references into the application’s records. Define dates, currencies, occupancy, passenger categories and price breakdowns explicitly. Static descriptions and live availability may need different update processes; multi-supplier product matching is a separate consideration.
Implement supported search criteria, useful result details and the provider’s required availability or price checks. Follow permitted caching and response-validity rules instead of assuming search prices stay bookable. Explain changed options to the user before they continue.
Define the sequence for traveller details, supplier requests, payment or account-balance checks and final status retrieval. Preserve the relevant references so outcomes can be reconciled. Payment receipt, reservation confirmation and ticket or voucher issuance must remain distinct states.
Connect the supported retrieval, amendment, cancellation and document actions required for your service. Where event notifications are available, validate them according to provider documentation; otherwise use the supported status process. Define manual assistance and customer updates for actions the API cannot complete.
Plan protected server-side credentials, authorised operational access and validation of requests and responses. Keep secrets and unnecessary personal details out of logs and user-facing errors. Agree useful references, monitoring and escalation information so teams can investigate failures without exposing sensitive payloads.
Use provider-supported actions and agreed business rules. A successful HTTP response alone may not establish that travel services are confirmed.
Agree the sequence for the selected product rather than forcing every supplier into an identical booking pattern.
An unresolved outcome needs an accurate status, a safe next action and a responsible team—not an automatic retry or success message.
Agree the expected status, safe next action and evidence for each supported scenario.
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| Scenario | Expected Behaviour to Agree | What to Verify |
|---|---|---|
| Price or availability changes | Recheck the selected option and obtain agreement to applicable changes before continuing. | The user sees the current conditions, and an invalid or unavailable option does not proceed as if unchanged. |
| Supplier timeout or pending result | Preserve the request context and use supported status recovery before deciding whether to retry. | Pending or unknown is not shown as confirmed; operations can find the case and its relevant reference. |
| Repeated click, request or callback | Prevent duplicate processing using application safeguards and the provider’s supported mechanisms. | The same business event is not accidentally treated as a new payment or booking each time it arrives. |
| Payment and booking disagree | Keep separate records, reconcile the outcome and follow the agreed escalation or refund process. | The responsible team can identify the mismatch; payment success alone does not trigger a false booking confirmation. |
| Change or cancellation request | Retrieve applicable conditions and complete only the permitted actions with the required approval. | Request, supplier result and refund settlement remain distinguishable, including cases requiring manual support. |
Keep technical implementation, provider requirements and business acceptance aligned at each milestone.
Review the documentation, platform and required actions. Agree mappings, business rules, dependencies, exception ownership and acceptance criteria.
Build the agreed server-side connection, data handling and user or admin actions. Keep environments and credentials separated and implement the defined safeguards.
Run representative success and exception cases in the agreed test setup. Complete business UAT and any provider review or certification required for activation.
Confirm production permissions and configuration, release under an agreed plan, and hand over operational documentation, monitoring and support responsibilities.
Separate development work from supplier commercial access, provider approval and continued platform operations.
An estimate follows the actual actions, mappings and platform changes required. One search connection and a full booking-and-servicing workflow are different projects.
Agree the documentation, access and support needed to run the implemented connection after production activation.
Practical answers about technical scope, credentials, booking outcomes, testing and ongoing support.
The agreed work can include documentation review, authentication, data mapping, supported search and booking actions, status handling, operational tools, testing and handover. New screens, payment connections, product matching, servicing actions and migration must be identified in the scope. Supplier accounts and inventory rights are separate commercial dependencies.
Identify the provider, current documentation, required actions, test-access process and existing platform architecture. Define pricing and payment rules, representative test cases and the people responsible for supplier approval and business acceptance. Use an agreed secure process for credentials rather than posting secrets in a public enquiry form.
An existing platform can be assessed for compatibility, access, data structures and workflow changes. The work may need backend updates, new screens or administrative tools as well as the supplier connection. For mobile products, protected supplier credentials generally belong in the authorised backend, not embedded in the distributed app.
The actual provider documentation and platform determine the implementation approach. Review authentication, schemas, field definitions, supported operations and environment requirements before confirming compatibility. A data format or protocol label alone does not establish which products, booking actions or account permissions are available.
Define the sequence according to the selected supplier and payment arrangement. Record payment, reservation and issuance states separately, with references that support reconciliation. A paid transaction must not automatically be treated as a confirmed or ticketed booking if the required supplier steps are still pending or have failed.
An unknown outcome needs the provider’s supported status-recovery process before a repeat reservation is attempted. Scope safeguards for repeated user actions and duplicate events, using provider-supported idempotency mechanisms where available. Not every API offers the same facility, so define and test the safe behaviour for the selected service.
Supported actions depend on supplier capabilities, booking conditions and account permissions. The scope should define condition retrieval, customer approval, submission, final status and manual escalation where needed. A cancellation request, a supplier cancellation result and a payment refund are different events and may be handled by different systems.
No. A sandbox may have sample data, limited scenarios or different permissions from production. Live activation requires the relevant agreement, credentials, configuration and any provider review or certification, plus agreed business acceptance. Validate the release and operational responsibilities before enabling live transactions.
Plan protected server-side credentials, restricted access, appropriate transport security and careful validation. Keep secrets and unnecessary personal information out of logs, URLs and public error messages. Agree data collection, retention, diagnostic access and provider requirements for the project; specific security or compliance obligations need separate review.
Effort depends on the provider, actions, mappings, platform changes, failure handling, testing and handover requirements. Documentation quality, access and external approvals affect scheduling. Separate development from provider charges, hosting and ongoing maintenance, and agree ownership, monitoring, support and version-change responsibilities. No fixed cost, deadline or response commitment is implied.
Share the provider documentation, platform overview and booking actions you need. Do not include credentials in the enquiry; we will agree the scope and access process first.
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