Question 1

How to add hotel discount ?

Accepted Answer

Discount can be applied by Two Types:- Fix  Percentage   Discount Works (Method to calculate discount) Discount In Fix Discounts in the "Fix" Method are simple; whatever amount you enter in the admin's discount column will be reflected in the result page after deducting from the total fare. Let's understand the "Fix" discount with the following example: If the fare of selected Hotel in Mumbai is Rs.3000 and the admin selects the "fix" in type of Discount and enters the amount of 100 in value column, the discounted fare on the hotel result page will be Rs 2900 (3000-100), because a Fix discount of 100 rupees is applied.   Discount In Percetage If admin will select the discount in "Percentage" then it will apply on the margin which is coming from the supplier. Margin:- The difference of Customer Fare (Published Fare) and Admin Fare (Offered Fare) is the margin of admin. Example:- Customer Fare is Rs. 3000 and Admin Fare is Rs.2500 then the margin amount is Rs. 500 (3000-2500 = 500). Now, the percentage of discount will be calculated on Rs 500 which is the margin of Admin. Let's understand the "Percetage" discount with the following example: If the fare of the selected hotel in Mumbai is Rs.3000 and we selects "Percetage" as the type of discount and enters 100 in the "Value" column, the discounted fare shown on the hotel result page will be Rs 2500 (3000-500), because a 100% discount of 500 rupees will be applied.   To better understand, if we enter 50 in the "Value" column, the discounted fare shown on the hotel result page would be Rs 2750 (3000-250), because a 50% discount of 500 rupees, which is Rs 250, will be applied. Because the admin's margin is Rs 500 on which a 50% discount applied. Discount fare will be shown in B2B In B2B, add a 100% discount from admin and search for hotels. The result page displays the results. Now, SNF (Show Net Fare); click SNF to view two fares Customer Fare (Published Fare) and Admin Fare (Offered Fare) And as soon as you click on SNF, the HNF option will appear, which stands for Hide Net Fare. Then only Customer Fare (Published Fare) will be displayed on the result page. Steps To Apply Discount To add B2B and B2C hotel discounts, follow these steps: Step 1: Login to admin portal. Step 2: Go to B2B hotel management or B2C hotel management,a dropdown list will appear. Step 3: Select option + Add discount. Step 4: Select fix or percentage according to your preferences. Step 5: Click on submit button & your discount will be added on web site.

Question 2

How to apply discount and check the discounted fare in B2C website for flight?

Accepted Answer

Discount can be applied in Percentage Let's understand the "Percetage" discount with the following example: If the flight Published fare is Rs. 5500 and Netfare is Rs. 5000 from Delhi to Mumbai and we enters 100 in the "Value" column, the discounted fare show on the flight result page will be Rs 5000 (5500-500), because a 100% discount of 500 rupees will be applied, which is difference of Published fare and Netfare. You must check the fare without adding discount and mark up, please remove before checking it if added any. Note the flight result fare and then add discount from the admin panel and search again for the same sector and departure date: Steps To Apply Discount To add B2C flight discounts, follow these steps: Step 1: Login to admin portal Step 2 : Go to B2C flight management a dropdown list will appear. Step 3 : Select option Discount list Step 4 : Click on + Add Dicount Step 5: Enter Value of discount Step 6 : Click on submit button & your discount will be added on web site

Question 3

How to login into B2B portal?

Accepted Answer

Please follow the below steps to login: Open the Portal Website Go to the official B2B travel portal login page. Enter Username In the “Username” field, type your registered Username (a company-provided username). Enter Password In the “Password” field, type your password carefully (ensure CAPS LOCK is off/on as needed). Enter Captcha Code Look at the distorted numbers (captcha image) displayed, and type them exactly into the field provided. Enter PIN In the “PIN” field, Enter 6 digit PIN. Enter Captcha Code Look at the distorted letters/numbers (captcha image) displayed, and type them exactly into the field provided. – If unclear, use the refresh captcha button to get a new code. Click "Login" / "Submit" Button After filling in all fields, click the Login button.

Question 4

How to book a flight ticket?

Accepted Answer

Step-by-Step Guide to Book a Flight Ticket Open the B2B Portal Login to B2B travel portal(Reference: https://www.srdvtechnologies.com/faq/travel-portals/b2b-agent-login). Choose Your Trip Type One-way Round-trip Multi-city (if travelling to multiple cities in one trip) Enter Journey Details From (Departure City/Airport) To (Destination City/Airport) Departure Date (and Return Date for round-trip) Number of Passengers (Adults, Children, Infants) Search Flights Click Search Flights to view available options. Select Flight Check flight timings, duration, layovers, baggage allowance, and fares Select the flight that best suits your need and budget Enter Traveller Information Select title First & Middle and Last Name (as per ID/passport) Date of Birth (if required) Contact Details (Mobile number, Email) GST details (if required) Add Extras (Optional) Select seats Add extra baggage Opt for travel insurance Add meals (if applicable) Review Your Booking Double-check passenger details, flight details, fare breakup, and total amount. Make Payment Choose payment method Complete the payment securely Get Booking Confirmation & E-Ticket You’ll receive an e-ticket and confirmation by email/SMS Note your PNR (Passenger Name Record) or booking reference Web Check-In (Optional) Available 24–48 hours before flight Select seat, get boarding pass, and save time at airport

Question 5

How to book a hotel room?

Accepted Answer

Step-by-Step Guide to Book a Hotel Room Open the B2B Portal Login to B2B travel portal(Reference: https://www.srdvtechnologies.com/faq/travel-portals/b2b-agent-login). Enter Your Stay Details Destination (City Name) Check-in Date Check-out Date Number of Guests & Rooms (e.g., 2 adults, 1 room) Apply filters (optional) — Star Rating and Nationality. Search Hotels Click Search Hotels to see available accommodations. Select Hotel View hotel options, prices, photos, amenities. You can apply filter (e.g., Filter By Price,  Filter By Hotel Name, Filter By Hotel Address, Search By Area, Hotel Star Rating, etc.) Select the hotel that meets your needs and budget Choose Room Type Select room category (e.g., Standard, Deluxe, Suite) View hotel address, Map, cancellation policy, room detail and fare breakup. Check Inclusions (Breakfast, Free Wi-Fi, Free Cancellation, etc.) Click on Select room. Enter Guest Details Select title Enter First and Last Name (of the guest who will check in) Contact Details (Mobile number, Email) Review Booking Confirm hotel name, room type, dates, guest details, total amount, and cancellation policy. Make Payment Choose payment option and make payment. Receive Booking Confirmation You’ll get a confirmation voucher via email/SMS Save or print this voucher — it’s needed at hotel check-in Check-in at Hotel Carry a valid ID proof (Aadhaar, Passport, etc.) Present the booking confirmation at the front desk

Question 6

How Hotel Discounts Are Applied Fix Amount vs Percentage

Accepted Answer

1. Fix Discount (Flat Amount) If the discount is applied as a fixed amount, it is subtracted directly from the Customer / B2B Fare. Customer / B2B Fare = 500 Admin Set Fix Discount = 50 Final Customer / B2B Fare = 500 - 50 = 450 So, a flat 50 discount is applied directly, reducing the total fare for the customer or B2B partner. 2. Percentage Discount If the discount is applied as a percentage, it is calculated on the discount amount (i.e., the difference between Customer / B2B Fare and Offer Fare). Customer / B2B Fare = 500 Offer Fare = 450 Discount Difference = 500 - 450 = 50 Admin Set Percentage = 50% Additional Discount = 50% of 50 = 25 Final Customer / B2B Fare = 500 - 25 = 475 So, the percentage discount is applied on the discount amount, not the full fare.

Question 7

Hotel Discount Not Working

Accepted Answer

Our hotel system offers two types of discounts: Fix and Percentage. First, please check which type of discount you are referring to. 1. Fix Discount This discount is applied to the total hotel price. To verify: Search for a hotel with check-in at least 2 months from now. Note the current fare. Apply a Fix Discount for that hotel from the Admin Panel. Check the fare again — the price should be reduced. If the price does not change: Contact your Tech Team. Share the following details: Search Segment (Location, Check-in Date, Check-out Date) Hotel Name Price before applying the discount Price after applying the discount 2. Percentage Discount This discount is applied on the difference between the Offer Fare and the Customer Fare. Example: If the Offer Fare is ?200 and the Customer Fare is ?250, the difference is ?50. If an admin applies a 50% discount, it will be 50% of ?50 = ?25. Why it may seem like it’s not working: If Customer Fare and Offer Fare are the same (common for markup-based hotels), there’s no difference to apply a percentage discount on. If you have API log access, check both values from the API: If they are the same → expected behavior. If different but the discount is still not applied → contact your Tech Team with API logs and search details. If you don’t have API access, provide your Tech Team with the basic search details. Note: Every time you update a discount, you must perform a fresh hotel search. Simply reloading the page will not refresh markup or discount calculations.

Question 8

How distributor can add markup to sub-agents and how it works?

Accepted Answer

If the distributor hasn't added any mark up then the distributor agent fare will same if both are assigned in the same class.   Once the distributor will add a markup, the distributor netfare will be the same and published fare will be Netfare+distributor mark up and agent netfare and published fare will be distributor's Netfare+distributor mark up.

Question 9

How to add an agent account in admin panel and sign up process?

Accepted Answer

How to Add an Agent To add a new agent, please login to your Admin/DSA Portal and follow the steps below: Navigate to Agent Management Click on Add Agent Fill in the required details such as: Company Name Mobile Number Email ID Login ID Other information Click Submit How to Create / Change Agent Login Password Go to Agent List Click on the Action button against the agent Select Change Password Enter the new password and confirm it Password Policy: Minimum 1 uppercase letter Minimum 1 lowercase letter Minimum 1 number Minimum 1 special character Password length must be 8–10 characters Click Submit How to Create / Change Login PIN Go to Agent List Click on the Action button against the agent Select Change PIN Enter a 6-digit numeric PIN and confirm it Click Submit

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Ticket Booking Process Frequently Asked Questions

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