Our hotel system offers two types of discounts: Fix and Percentage.
First, please check which type of discount you are referring to.
1. Fix Discount
-
This discount is applied to the total hotel price.
-
To verify:
⇒ Search for a hotel with check-in at least 2 months from now.
⇒ Note the current fare.
⇒ Apply a Fix Discount for that hotel from the Admin Panel.
⇒ Check the fare again — the price should be reduced.
If the price does not change:
-
Contact your Tech Team.
-
Share the following details:
⇒ Search Segment (Location, Check-in Date, Check-out Date)
⇒ Hotel Name
⇒ Price before applying the discount
⇒ Price after applying the discount
2. Percentage Discount
-
This discount is applied on the difference between the Offer Fare and the Customer Fare.
Example: If the Offer Fare is ?200 and the Customer Fare is ?250, the difference is ?50. If an admin applies a 50% discount, it will be 50% of ?50 = ?25.
Why it may seem like it’s not working:
-
If Customer Fare and Offer Fare are the same (common for markup-based hotels), there’s no difference to apply a percentage discount on.
-
If you have API log access, check both values from the API:
⇒ If they are the same → expected behavior.
⇒ If different but the discount is still not applied → contact your Tech Team with API logs and search details.
-
If you don’t have API access, provide your Tech Team with the basic search details.
Note:- Every time you update a discount, you must perform a fresh hotel search. Simply reloading the page will not refresh markup or discount calculations.
