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What can a travel portal and CRM include?

Clear, practical guidance from SRDV Technologies specialists to help you make informed travel technology decisions.

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Review the answer below, then contact our team if you need guidance for your own platform or integration.

SRDV expert guidanceWhat can a travel portal and CRM include?

A travel portal handles bookings for customers or agents. A travel CRM helps teams manage leads, enquiries, follow-ups and sales work.

What this means for your business

  • The portal can provide search, pricing, booking, payment and booking history for supported services.
  • B2B features may include agent accounts, wallets or credit, markups and commission rules.
  • CRM features may include lead records, enquiry tracking, follow-up tasks and sales reporting.
  • Access levels and data flows are designed around the teams that will use the system.

Next step: Ask for a feature list in the proposal; availability varies by product and customization.

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