Ticket / Booking / Generate PNR Frequently Asked Questions

01

Unable to find Book method in API document

Please search for Ticket Method, as Book method or ticket Method both are same. Refer to the API documentation, Here is the reference of…

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02

What should we do if we have received an error

If you are getting an error "General air service Error" in booking Hold method , you must change the segment and date.

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03

What should we do if we receive an error "Bad Request, Please check your old Steps, May be forget any step or Contact Support team with json logs" in TicketGDS method?

If you are getting an error "Bad Request, Please check your old Steps, May be forget any step or Contact Support team with json logs" in TicketGDS method, In this condition you…

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04

In how much time we have to book a flight ticket?

When you search for any flight then the average confirmation time is 15 minutes. so please try to confirm the fare within 15 minutes. If an user will take more than 15 minutes to…

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05

Why I am getting an error in TicketLCC or Ticket GDS API "seat code matching issue please contact support team" while booking domestic roundtrip flight?

This error generally occurs in domestic roundtrip flight bookings when the seat/fare segment details of the outbound and inbound journeys are not matched correctly during…

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06

Why Am I Getting the Error "Booking confirm fare data not found" in the TicketLCC Flight Booking API?

This error occurs when the system is unable to retrieve the confirmed fare details required for ticket issuance during the TicketLCC API process. In most cases, it happens due to…

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07

Why Am I Getting the Error "Your session TraceID is expired" in the TicketLCC API Response?

This error occurs when the TraceID used in the TicketLCC API request is no longer valid. A TraceID is generated during the flight search process and remains active only for a…

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08

Why we are getting an error "Booking Failed from Supplier Side" in the flight test API?

We would like to inform you that, sometimes the bookings may not be confirmed from the supplier's side when using the test API, we recommend trying with 2-3 different segments,…

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09

Why we are getting "invalid baggage" in the flight booking response API?

If you get "Code": "NoBaggage" and "Code": "NoMeal" it means this airline does not provide the meal and baggage in this fare type so no need to pass the baggage and meal value.…

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10

What are the extra parameters we need to pass for Special fare booking like Student fare, Arm force, Senior citizen fare in flight API?

In case of special fare(Student fare, Arm force, senior citizen fare etc..), you must pass 2 more parameters "DocumentType" and "DocumentId". These fare types are applicable for…

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11

Why we are getting an error "Incase GDS, Direct Ticket not allowed. Do booking first and then ticket" in flight booking?

Please be informed that when booking any flight under the GDS(Global Distribution System) category, you are required to call the Hold API first. Once the Hold API is successfully…

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12

When the "SeatSelectAllowed" parameter is absent in a fare quote response, what factors should be considered for seat selection criteria?

"SeatSelectAllowed" is an optional parameter. If the Seat Map is available in the API response(https://flight.srdvtest.com/v8/rest/SeatMap), then you may display the seat map on…

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