This error occurs when the passenger information sent in the TicketLCC API request is invalid, incomplete, or does not match the airline’s booking requirements.
Common Reasons for This Issue
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Incorrect Passenger Name Format
Passenger first name and last name must follow airline rules (no special characters, proper length, no extra spaces). -
Missing Mandatory Passenger Fields
Required fields such as Date of Birth, Gender, Title, Passport details (for international), etc., must be provided correctly. -
Invalid Passenger Type Mapping
Ensure passenger type is correct:-
Adult (ADT)
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Child (CHD)
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Infant (INF)
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Title and Gender Mismatch
Example: Title "MR" with Gender "Female" may cause rejection. -
Age Not Matching Passenger Category
Child and Infant age must fall within valid airline-defined limits. -
Special Characters or Extra Spaces in Details
Avoid using symbols like@, #, $, *or leading/trailing spaces.
Recommendation
Kindly re-check the passenger details being passed in the TicketLCC request payload as per the API documentation and airline rules. After correcting the details, try booking again.
⇒ If you face the same again please write an email at support@srdvtechnologies.com with the complete API logs from search to TicketLCC to check.
