SRDV Knowledge Centre

Why we are getting an error(Api Balance is low, Please TopUp in your Account or Contact Support team) in the GDS Hold API?

Clear, practical guidance from SRDV Technologies specialists to help you make informed travel technology decisions.

Type 3+ characters
Searchable knowledge base Implementation-focused answers Guidance from travel technology experts
Expert answer

A clear answer from our specialists

Review the answer below, then contact our team if you need guidance for your own platform or integration.

SRDV expert guidanceWhy we are getting an error(Api Balance is low, Please TopUp in your Account or Contact Support team) in the GDS Hold API?

One of your booking payment is In-process due to which you were getting this error message(Api Balance is low, Please TopUp in your Account or Contact Support team) in the GDS Hold API response, Kindly check your API DSA portal for the in-process payment. And send an email to release the payment.

Below are the steps to check the In-Process payments:

  1. Login to the SRDV API portal
  2. Click on Account and Click In process payment
Was this answer useful for your project? Ask a specialist
Need a solution-specific answer?

Plan your travel technology project with SRDV

Share your business model, supplier requirements and launch goals with our specialists.

Request a Demo Contact Us
Cloud ecosystem

Our Cloud Partners

Secure, scalable cloud infrastructure for travel technology.